User Data & Privacy Protection
Official Version — Compliant with Google Play Developer Policies
Google Play Developer Policy Disclosure:
Truck Point enforces strict data privacy for both Customer and Driver
apps. This policy details our precise background location tracking during active freight
dispatches, user rights, and one-click account deletion protocols.
1. Information We Collect:
• Personal Identity Information: Full name, mobile phone number, email address, and profile photo. For Driver Partners, we also collect National ID (NID), Driving License, and vehicle registration documents for verification and compliance.
• Precise Real-Time Location Data:
- Foreground Location: To identify pickup points, suggest routes, and display nearby available trucks.
- Background Location Data: When an active trip is in progress, the app collects continuous real-time location data even when the app is closed or running in the background to ensure real-time shipment tracking, accurate ETA computation, route optimization, and cargo safety.
• Device & Log Information: Device hardware model, operating system version, unique device identifiers, IP address, and Firebase Cloud Messaging (FCM) tokens for push alerts.
• Transactional & Logistics Data: Origin and destination addresses, cargo specifications, agreed freight bids, payment receipts, and billing history.
2. Sensitive App Permissions Used:
• Location (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, ACCESS_BACKGROUND_LOCATION): For GPS vehicle tracking and interactive map navigation.
• Camera & Photo/Storage: For snapping cargo conditions, uploading profile pictures, and driver onboarding documentation.
• Phone Call & SMS: For automated OTP authentication and seamless customer-driver telephonic communication during trips.
• Notifications (POST_NOTIFICATIONS): To deliver trip dispatch alerts, bidding updates, and invoice receipts.
3. How We Utilize Your Data:
• To facilitate instantaneous truck hire and dispatch driver partners efficiently.
• To provide live cargo tracking to senders, receivers, and enterprises.
• To calculate fair algorithmic pricing and process secure transactions.
• To provide 24/7 dedicated customer assistance and dispute arbitration.
• To prevent fraudulent activities and uphold road freight safety standards.
4. Third-Party Data Disclosures:
We DO NOT sell, rent, or trade your personal data to third parties for commercial advertising. We only share necessary data with trusted service providers strictly to operate our platform:
• Google Play Services & Google Maps SDK (for geo-mapping, routing, and geolocation).
• Google Firebase Analytics & Crashlytics (for app stability and push alerts).
• Licensed Payment Gateways (bKash, Nagad, SSLCommerz) for encrypted transactions.
5. Data Security & Storage:
We enforce industry-standard TLS/SSL encryption across all network communications and store encrypted records on enterprise-grade secure servers with multi-layer firewall protection.
6. User Rights & Account Deletion Policy (Google Play Mandate):
In strict alignment with Google Play user data safety policies, you have the absolute right to request the permanent deletion of your account and all associated personal data:
• In-App Deletion: Navigate to App Settings > Account > Delete Account and follow the confirmation prompt.
• Email Request: Alternatively, submit an email to support@truckpoint.com with the subject line "Account Deletion Request" citing your registered mobile phone number. Our team will verify and permanently purge your account data within 48 hours.
7. Children's Privacy (COPPA Compliance):
Our logistics services are intended exclusively for individuals aged 18 years and older. We do not knowingly collect personal data from minors.
8. Policy Revisions:
We may update this Privacy Policy periodically to reflect technological or legal enhancements. Changes become effective immediately upon posting to this page.
9. Contact & Grievance Officer:
For inquiries, data access requests, or policy feedback, please reach out to us at:
• Email: support@truckpoint.com
• Helpline: 01540313131
• Head Office: ৩৩৯/৩, দক্ষিণ যাত্রাবাড়ী ঢাকা বাংলাদেশ